Technical Skills Strong knowledge of desktop/laptop hardware Good knowledge of Win 10, Win 11 & MS Office Knowledge of Mac OS is preferred Understanding of daily operations and delivery processes Application/software installation and trouble shooting Knowledge/exposure on ticketing tools (Service Now) Windows system administration Strong Troubleshooting Skills Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc. Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc.

Understanding of active directory, networking Hardware, operating system & software knowledge.