About usOne team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate.

We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.What you'll doIdentify and investigate potential and actual customer performance problems, recommend and prioritize remediation, and assess efficiency of remediation actionsParticipate in and provide feedback on product design, especially with regard to reliability and availabilityDrive initiatives with partner teams to improve the reliability and performance of the Service through improved system designDrive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutionWork Closely with Customer facing teams (Technical Account Mangers and Program Teams) to understand and prioritize the Customer issuesDrive monitoring and automation initiativesCreate and present Performance reports for technical and management collaboratorsPartner with Engineering teams to communicate and prioritize the service impacting issuesReproduce and test issues in the LabDevelop Automated scripts and tools to monitor and alert on various performance metricsParticipate in on-call rotationsThe day-to-dayPerforming root cause analysis and log review on software, network, hardware issues affecting mobility servicesTaking on initiatives to eliminate toil and automate manual effortsData analysis to quantify impact on reliability of various system issuesBe an escalation point for other operations group supporting mobility servicesWhat you'll need1-3 years experience in solving and triage of technical issues in a fast paced environment, to support customers.1-3 years experience in Network Operations or Product SupportAdvanced knowledge of modern programming languages, especially PythonAn ability to understand large complex systems and a passion to constantly improve environmentsStrong networking knowledge: TCP/IP, IPSEC, VPN, NAT, Routing Protocols, AAASet priorities and work efficiently in a fast-paced environmentDemonstrated ability to deliver results on time with high quality and attention to detailDemonstrated ability to work with ambiguous requirements, adapt, and learnExperience with data analytics tools(Splunk, Snowflake, Grafana)Keen (data-driven) decision making skills under incomplete informationExcellent face-to-face and remote customer rapportBachelor's degree in Electrical Engineering, Computer Science, or Computer EngineeringUp to 10% travelWhat will help you on the jobExperience analyzing data and trending to gain operational efficienciesTelecom or related operational service experience, especially wireless networksPrevious technical role in a DevOps/SRE workflowExperience with Satcom technologyExperience/knowledge of Splunk or any Data analytics toolSalary range$129,700.00 - $225,500.

00/annually At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered.

Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at careers.viasat.com/LifeAtViasat/Benefits. EEO statementViasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.Job type: FULL TIMECategories: Technical Operations.